Slamming the boards

Our library has a link "ask a librarian" which provides information and suggests resources and contacts to help customers with their research. This in itself is a challenge on our question answering skills online. Customers, especially students can benefit a great deal by posting questions and having it answered by people who visit the forum. However, I do prefer customer contact, where I get to deal with real people. To keep in pace with the technological advancement, it is essential that we keep ourselves updated and involved in order to share knowledge.